What does 'Pending' mean in autopay screen?

When using the Customer Portal, you may encounter the following screen from time to time. Despite having registered for Autopay, payments may not have been processed, and the status shows as pending as illustrated below.

'Pending' is a special case that appears only for Bank Account payments, not for credit card payments. Once a payment is requested, it cannot be canceled until the payment is confirmed. If you attempt to pay the invoice using a one-time payment or another method while it is already marked as pending on the screen, there is a risk of duplicate payments. Although, in such cases, any duplicated amount will be credited in the following month's invoice, it is advisable to reconsider attempting payment through a different method during the pending status to avoid any inconvenience.

The 'Pending' status can persist for up to 10 days after the initial payment request. After this period, the payment will either be completed or failed. In the event of a failed payment, a notification email will be sent on the 25th, prompting you to retry the payment. If the payment is successful, no further action is required.

We understand that the prolonged 'Pending' status despite a clear payment request can be inconvenient. However, in such cases, we kindly ask for your patience and suggest waiting a little longer for the resolution.