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Frequently Asked Questions

Haulla’s standard payment term is 30 days after the serviced month
All technology provided by Haulla is free of charge.
Following standard protocol, any conflict between the customer and hauler is to be communicated to the Haulla team. We will take into account all given evidence to reach a resolution.
Generally, all communication is facilitated by Haulla. If there are exceptional cases, we ask haulers to immediately relay the situation to Haulla team after contacting a customer.
Haulla will conduct a customer survey every 3 months. Based on the feedback given about the hauler service, we will decide whether to continue or discontinue the service.
Haulla purchases and provides dumpsters to the customers.